I. Refund Policy
We are committed to providing the highest quality product experience and service to all users.
Please carefully read this Refund Policy before making a purchase.
Before making a payment, please ensure that you have selected the correct product or service you wish to purchase.
Upon successful payment:
Our customer service team will directly deliver the product to you; or
A redemption code will be sent to your registered email for self-activation.
Once the product or service is delivered, the transaction is considered completed.
Under certain circumstances, you may apply for a full refund, subject to our approval, including but not limited to the following:
The order has not been delivered, and you voluntarily request cancellation;
Delivery was not completed within the specified timeframe after purchase;
Duplicate payments occurred due to a payment platform error;
Product or account issues occurred during delivery.
To request a refund, please contact our customer support team via email and provide the following information:
Order number
Registered email address
Reason for the refund request
Support Email: GOODGOODGOLFF@outlook.com
If paid via Visa/MasterCard/American Express, the refund will be returned to the original payment card;
If paid via PayPal, refunds will generally be credited to your original payment card, or in some cases, to your PayPal balance;
If another payment method was used, please contact us via email for further assistance.
⚠️ Note: Refunds to Visa cards may take up to 30 calendar days to reflect on your billing statement, depending on the issuing bank.
If the product has already been delivered but there are quality issues or system errors, you may request a refund after returning the item and passing our verification.
We strictly prohibit malicious refund behavior. If such actions are detected, we reserve the right to take one or more of the following actions: reject the refund request, restrict account access, permanently ban the account, or pursue legal liability. Prohibited actions include but are not limited to:
Frequently requesting refunds without valid reasons, disrupting platform operations;
Fabricating or falsifying refund reasons (e.g., fake delivery failure screenshots);
Intentionally requesting refunds after services/products have been successfully delivered;
Exploiting the refund policy for arbitrage, fraud, or disruption;
Simultaneously requesting a refund from us and initiating a chargeback with your payment provider.
If malicious refund behavior is confirmed, we reserve the right to reject the refund and take further legal action. We may also share evidence with payment providers, banks, and relevant legal authorities.
Yes, if your order meets any of the above eligible refund conditions, it can be canceled and refunded.
Refunds are typically processed within 5–7 business days. The actual time to receive the refund may vary depending on your payment method.
During holidays or due to banking delays, refunds may take longer, but no more than 30 calendar days.
If you have not received your refund 30 days after approval, please contact us to investigate the status.
Possible reasons include:
Delays due to holidays or bank processing times;
You have initiated a payment dispute or chargeback, in which case your funds may be frozen by the payment provider until resolution.
Please contact your payment institution for further details.
If you encounter any issues during your purchase, payment, delivery, or refund process, feel free to contact us. We are committed to providing you with professional and timely support.
Customer Service Email:
GOODGOODGOLFF@outlook.com
We will respond as promptly as possible to ensure your satisfaction.